We want you to be completely satisfied with your purchase from Winery Lagos. Please review our policy for returns and exchanges carefully.

1. General Return Conditions

Due to the nature of our products (alcoholic and perishable goods), returns are generally not accepted for reasons other than damage or defect.

2. Damaged or Defective Goods

If a product is corked, leaking, or damaged upon arrival, we will gladly arrange a replacement or issue a refund.

• Procedure: You must contact us at [Insert Email Address] or [Insert Phone Number] within 48 hours of delivery.
• Evidence: Please provide clear photographic evidence of the damage, including the packaging.
• Verification: Do not consume the product. We may require the damaged bottle to be returned to us for quality control purposes.

3. Incorrect Item Received

If you receive a product that is different from what you ordered:

• Notification: Contact us immediately within 24 hours of delivery.
• Resolution: We will arrange for the correct item to be delivered to you and the incorrect item to be collected at no extra charge. The returned item must be unopened and in its original condition.

4. Non-Refundable Items

• Opened or partially consumed beverages.
• Items where damage is deemed to have occurred after delivery (e.g., due to improper storage).
• Sale or promotional items are final sales.